Customer Feedback

Your feedback is really important to us and we follow the following complaints procedure 

If you are a customer at one of our Resorts, any feedback you have or issues you encounter should, in the first instance, be made in writing or in person to the reception or the general manager whilst on holiday at the park. We will always do our best to resolve your issue whilst you’re staying with us if it is within our control to do so.

If you’re now contacting us after leaving the park and would like to make a complaint:

Please email feedback@peterbullresorts.co.uk, FAO Park Manager, stating your booking reference number and detail whether you spoke to our team during your stay about the issues you’re now raising.
We will endeavor to:

  • Acknowledge receipt of your complaint within 5 working days;
  • Investigate your case and respond with our final decision within a further 28 days.

The Peter Bull Holiday Resorts Team

Please note: You should be aware that any comments which you may choose to make in the media or on-line will not affect your statutory rights, but could affect our view of your case and that we reserve the right to take all necessary steps to protect our reputation in cases of defamation or attempted blackmail.

 

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